FAQ

SHIPPING:

We ship all products from our warehouse located in Orange County, California. Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Sundays or US nationally observed holidays. 

RETURNS:

All Cosmetics/hair removal/masks/facial devices: Unfortunately we do not offer refunds/returns on these items due to COVID. 

OTHER PRODUCT ISSUES

Item not working properly or arrived damaged? No problem! Please contact us at Info@JelliezBeauty.com with a photo and description of the issue. We will gladly offer a replacement or store credit. 

INTERNATIONAL CUSTOMS CHARGES: 

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. 

If your package is subject to customs fees, your package may be held at your local customs office. Contact your local customs office to find out your next steps as you may need to pay additional charges. 

WANNA BECOME AN AFFILIATE?

Don't be shy! Go ahead and send us an email at PR@JelliezBeauty.com with your social media handles and why you want to work with us! If approved, we will send out a care package!